Question 1

What is SocialHook's uptime guarantee?

Accepted Answer

SocialHook commits to a 99.9% monthly uptime SLA for its core webhook delivery infrastructure. This status page shows live uptime metrics for all services.

Question 2

How are incidents reported?

Accepted Answer

Active incidents are posted at the top of this status page in real time. Past incidents are listed in the incident history section. Subscribe to changelog updates to receive notifications.

Question 3

Does Meta platform status affect SocialHook?

Accepted Answer

Yes. SocialHook depends on Meta's APIs (WhatsApp Business API, Facebook Graph API, Instagram Graph API). If Meta experiences an outage, webhook delivery from those platforms may be affected. We monitor Meta API status and report it on this page.

Question 4

What should I do during an outage?

Accepted Answer

Check this status page first to determine whether it is a SocialHook issue or a Meta platform issue. SocialHook automatically retries failed deliveries up to 3 times, so most brief outages resolve without manual action.

Semua Sistem Beroperasi Normal

Semua sistem beroperasi normal

SocialHook Core

WhatsApp Business API

Facebook Messenger API

Instagram Messaging API

Pengiriman Webhook

Dasbor & API

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